{"id":12884,"date":"2021-03-16T21:52:24","date_gmt":"2021-03-16T15:52:24","guid":{"rendered":"https:\/\/revstep.com\/?p=12884"},"modified":"2021-04-01T01:57:36","modified_gmt":"2021-03-31T19:57:36","slug":"how_important_are_amazon_reviews","status":"publish","type":"post","link":"https:\/\/revstep.com\/us\/how_important_are_amazon_reviews\/","title":{"rendered":"How Important Are Amazon Reviews??"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12884\" class=\"elementor elementor-12884\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4beb6022 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4beb6022\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-10eca66c\" data-id=\"10eca66c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d64b9e9 elementor-widget elementor-widget-heading\" data-id=\"d64b9e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How Important Are Amazon Reviews??<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8207ba0 elementor-widget elementor-widget-spacer\" data-id=\"8207ba0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e75e899 elementor-widget elementor-widget-text-editor\" data-id=\"4e75e899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>So, you\u2019re looking to buy something on Amazon. If we tracked your eyes they would\u00a0first\u00a0scroll through the main images, and\u00a0then\u00a0look directly to the star rating to\u00a0determine\u00a0if the product is worth your time. If the product had at least a 4 star review, you\u00a0might\u00a0\u00a0read most of the one-star reviews and possibly a few of the reviews that were voted most \u201chelpful\u201d at the top of the list. Half of them would consist of perplexing complaints, some would levy real criticisms, and others would be extremely satisfied customers.\u00a0<\/p>\n<p>One thing is for sure &#8211; no matter how many\u00a0times\u00a0Amazon updates and changes their ranking algorithm, reviews will always be important &#8211; critical &#8211; to\u00a0the\u00a0successful launch of a private label Amazon brand. So how much should you worry about reviews and the social proof that the average Amazon customer has come to expect via golden stars? Are negative reviews all that bad? With so much going on as an Amazon seller, is it possible to keep up with all the technical details of a seller account while managing customer feedback?\u00a0<\/p>\n<p>YES! It\u2019s\u00a0important and possible to manage well. Keep reading.\u00a0<\/p>\n<p>WHY ARE AMAZON REVIEWS IMPORTANT?<\/p>\n<p>I am the most efficient shopper on the planet. Log in, click the \u2018buy-now\u201d button, and wait 2 days for the product to arrive. However, that\u2019s not the case for my wife or millions of other Amazon users who want to know\u00a0that\u00a0their purchase won\u2019t disappoint them. Reviews give customers the best chance\u00a0to avoid\u00a0buyer\u2019s remorse. Reviews have become a required attribute of successful listings that leads to a healthier brand presence, higher ranking, and better sell-through. While we have managed company accounts that have 3 star averages in a difficult category, positive consumer reviews are the foundation of a sustainable e-commerce brand.\u00a0<\/p>\n<p>HOW MANY AMAZON REVIEWS DO YOU NEED?\u00a0<\/p>\n<p>We don\u2019t have a crystal ball that shows\u00a0exactly\u00a0how many reviews you need to attract that cursor to the orange button located in the buy box, but perhaps this trend graph will help us better understand Amazon customers regarding reviews.\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0f7965 elementor-widget elementor-widget-image\" data-id=\"b0f7965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1548\" height=\"1066\" src=\"https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-1.45.26-PM.png\" class=\"attachment-full size-full wp-image-12885\" alt=\"\" srcset=\"https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-1.45.26-PM.png 1548w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-1.45.26-PM-300x207.png 300w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-1.45.26-PM-1024x705.png 1024w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-1.45.26-PM-768x529.png 768w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-1.45.26-PM-1536x1058.png 1536w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-1.45.26-PM-500x344.png 500w\" sizes=\"(max-width: 1548px) 100vw, 1548px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95fdd90 elementor-widget elementor-widget-text-editor\" data-id=\"95fdd90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>Younger shoppers and those who are tied into the social world of likes and hearts expect more product feedback before purchasing, while the elderly require less peer confirmation. Let\u2019s focus on the fewest reviews on this graph &#8211; 38. We might consider this the baseline number of reviews we want as a credibility floor for how many reviews each listing should be shooting for.\u00a0<\/p>\n<p>DO AMAZON REVIEWS HELP SALES?\u00a0<\/p>\n<p>Yes!\u00a0Absolutely, you can depend on it.\u00a0<\/p>\n<p>Amazon wants customers to provide objective and critical reviews as a summary of a product\u2019s features and functionality. Statistically speaking, more people buy from brands with more positive reviews than from brands with fewer and\/or negative ones.\u00a0<\/p>\n<p>Consider these stats:\u00a0<\/p>\n<ul>\n<li>Purchase likelihood of a product jumps 270% when it has over 5 consumer reviews<\/li>\n<li>When shoppers compare two similar products with matching ratings (say 4.5 star rating), they have a higher likelihood to purchase from a listing with\u00a0more reviews.<\/li>\n<li>Reviews for high-priced items are twice as important in conversion rates than for lower price-point items. Think about how much time you\u2019d spend reading reviews when buying a set of pencils vs. a smart TV! Reviews are an important part of research when buying\u00a0higher priced items.<\/li>\n<\/ul>\n<p>RATINGS VS REVIEWS<\/p>\n<p>In 2019, Amazon introduced individual ratings in addition to reviews. Traditionally, when leaving a rating, a customer was required to leave a written review and a star rating. The change allowed consumers to simply leave a star rating without saying anything about it. It is easier and, as you can see in the graph below, it has made a difference in customer interaction. It also helped mitigate the \u201cnegativity bias\u201d that comes with many online review platforms.\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1783213 elementor-widget elementor-widget-image\" data-id=\"1783213\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"396\" src=\"https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-2.09.57-PM-768x396.png\" class=\"attachment-medium_large size-medium_large wp-image-12886\" alt=\"\" srcset=\"https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-2.09.57-PM-768x396.png 768w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-2.09.57-PM-300x155.png 300w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-2.09.57-PM-1024x528.png 1024w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-2.09.57-PM-500x258.png 500w, https:\/\/revstep.com\/wp-content\/uploads\/2021\/03\/Screen-Shot-2021-03-15-at-2.09.57-PM.png 1254w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5399c51 elementor-widget elementor-widget-text-editor\" data-id=\"5399c51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p>DO MORE REVIEWS HELP YOU RANK HIGHER ON AMAZON?\u00a0<\/p>\n<p>Ranking on Amazon doesn\u2019t rest solely on the shoulders of hundreds of golden five star reviews, though it helps to lead your listing to stronger sales.\u00a0Stronger sales<b>\u00a0<\/b>is the match to the gas can, NOS to the turbo engine, fireworks for amazon product rankings and BSR (Best sellers rank).\u00a0<\/p>\n<p>After pulling sales and ranking information for over 30 companies that we manage on Amazon in both North America and Europe, we see some relatively consistent trends.\u00a0<\/p>\n<p><b>Products with more reviews generally have:\u00a0<\/b><\/p>\n<ul>\n<li>A higher BSR (the lower number here, the better &#8211; you want to be ranked #1 in your category!)<\/li>\n<li>Dramatically higher revenue<\/li>\n<li>Consistently more sales<\/li>\n<\/ul>\n<p>Keep in mind that all of the brands we manage on Amazon have sponsored ads running on them, meaning we are managing ad spend to have our client\u2019s products promoted. Still, even without sponsored ads, the correlations above are valid!\u00a0<\/p>\n<p>Some things to keep in mind\u2026<\/p>\n<p>When we load a title, bullet points, and descriptions with the most important keywords, we find that consumers often naturally use these same words, which, help our managed listings rank higher. Amazon\u2019s algorithm also\u00a0rewards\u00a0sellers who engage with their customers by actively responding to reviews and constantly answer questions.\u00a0<\/p>\n<p>If you think that sounds like a lot of effort, you\u2019re right! We have an efficient method of helping you get reviews, manage them, and boost your sales. Shoot us an email or give us a call and we\u2019d be happy to walk you through what we\u00a0can\u00a0do to maximize your brand on\u00a0<a href=\"http:\/\/amazon.com\/\" target=\"_blank\" rel=\"noopener\">Amazon.com<\/a>,\u00a0<a href=\"http:\/\/amazon.ca\/\" target=\"_blank\" rel=\"noopener\">Amazon.ca<\/a>,\u00a0<a href=\"http:\/\/amazon.co.uk\/\" target=\"_blank\" rel=\"noopener\">Amazon.co.uk<\/a>, and all other European Amazon marketplaces.\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How Important Are Amazon Reviews?? So, you\u2019re looking to buy something on Amazon. If we tracked your eyes they would\u00a0first\u00a0scroll through the main images, and\u00a0then\u00a0look directly to the star rating to\u00a0determine\u00a0if the product is worth your time. If the product had at least a 4 star review, you\u00a0might\u00a0\u00a0read most of the one-star reviews and possibly [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":12929,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-12884","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/posts\/12884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/comments?post=12884"}],"version-history":[{"count":0,"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/posts\/12884\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/media\/12929"}],"wp:attachment":[{"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/media?parent=12884"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/categories?post=12884"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/revstep.com\/us\/wp-json\/wp\/v2\/tags?post=12884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}